(As these prices are already very low, we do NOT offer wholesale prices
or discounts)
Nothing else is needed - no name, no address, no nuthin'
else, and we share this with NO ONE!
UNDERSTANDING "Lay-away's" (Please
Read)
Lay-away Terms & Conditions
We will lay-away, a specific item (or
items) for you, if requested to do so, under the following terms: We
will require an advance deposit of 25% of the price of the item(s). This
can be in the form of a personal check, or the deposit can be put on a credit
or debit card. The item will be held for a period up to four months,
during which time you may make payments on it however you like, or pay the
balance when shipped. If the transaction is not concluded during the
four month period, the item will be offered for sale again to the general
public and the amount paid will be forfeited. It is up to you, the
customer, to remember to make the payments - no notice or statement will
be sent reminding you of the payments due. We will not accept
"lay-away" for orders for less than $100 total
($25 down). There may be several items on the order which individually
cost less, but the total order must be at least $100 in order to place them
on lay-away.
There is a limit of two lay-away orders per customer at any one
time - there may be several items per order, but only two active lay-aways
per customer, please. Once something is
put on lay-away, there is no changing-of-the-mind and cancelling the
lay-away with expectations of a refund of the amount paid.
The purpose of a lay-away is to remove it from the market for
your convenience and prevent other customers from buying it. It is
not fair to deny another customer a purchase, to later have the person who
put the item on lay-away change their mind.
To Place Items on Lay-away
To place something on lay-away, send in a
regular Lay-Away Order, and specify the amount you wish to pay down,
and on the order tell us to "Put on Lay-away".
(There is a "Comment" section on the order to say this) Or, place
a phone order and tell us it is for Lay-Away. It does not matter how
the order is placed, as long as we know what you want done!
Making Payments on Lay-away Items
To make a payment on an existing lay-away, just fill out a regular order,
show your credit card info, your name, and the amount you want to pay. On
the order, just tell us "Payment on Previous Order" (there is a place for
this on the order form). This is all you need to do. You don't
need the Item numbers, the cost of the Items, or how much you have already
paid - we already know this. Or, you can call us, or e-mail us - just
tell us your name, and how much you want to pay at this time if it's
to be charged to the same card used in the original order.
Lay-aways MAY leave the Web Site!
Once something is put on lay-away, it may remain on the web site
UNTIL a new Item is put on it it's place. This may be a day,
a week, a month, who knows? But it does NOT mean the item is
no longer on lay-away. There is no point on leaving it displayed on
the web when it is no longer for sale. Your lay-away will be here,
safe and sound, in a bin with your name on it even tho you can't find it
on the Web Site. The only way it will leave your bin, is for
it to be paid for and sent to you, or, if the four months has passed
it will be back on the web for sale to anyone who orders it.
Repair Policy
On any item purchased from us, we will have repaired, or replaced, as
needed, for a period of one year after the purchase provided the needed repair
is not due to mis-use or abuse of the product. These repairs will be
done at our expense.
For Repair of Items not Covered in our One Year
Repair Policy, or items Purchased Elsewhere
We have no shop, and do no repairs ourselves. We are
not silversmiths, nor do we have the tools. We will, if requested, take
the item to either Navajo or Zuni silversmiths to be repaired. We
do not know the cost of these repairs until after the work is done, but they
are normally very reasonable. So, don't ask for a quote on repair,
we can't tell you. Also, be aware that the time to get something repaired
will be from one month to two, or even three or four months from the time
you send it to us. So, if you are gonna bug us about "when will we
get it back", please don't send it to us for repair. You have been
warned about the time it takes. The Native silversmiths do not get
in a hurry - but - they DO do good work. Please read the details on
this subject on page #91A.
All of our illustrations of jewelry, pottery, and other items we may have
are representative of our stock. The pictures show the style, shape, design,
size, and quality of our merchandise - but keep in mind that no two pieces
will be exactly alike.
Return Policy
This is where our "NO QUIBBLE GUARANTEE" protects you.
No hassles, guilt trips, silly questionnaires, and absolutely no BS!
If you do not like any merchandise purchased from us, for any reason,
return it, undamaged, within 20 days, for a full credit
on it's purchase price. NO QUESTIONS ASKED - YOU ARE THE FINAL JUDGE.
For Items returned for credit (and are in the original condition)
after the 20 day period but before one year, we will
allow a credit for of 50% of the purchase price. After one year, we
will allow no credit for returns. Items returned to us as "Customer
Refused", or "Unknown Address" or "Addressee Unknown" or for some other delivery
problem which was not our fault, we will allow a credit of 50% of the purchase
price.
Notice On "Native American" or "Indian" or "American Indian" Made
Products
Most of the products on our website have been designed and hand made by
Native Americans. However, many of these artists, despite their birth and
heritage, cannot legally call their work Native American made. The U.S.
Government has created a law and system making it difficult for many true
Native American artists to obtain the proper tribal registration and
identification due to the lengthy and complicated process. While many of
the Native American artists do indeed have the proper registration and census
number, some of them do not. Therefore, you will see below our disclaimer,
which is:
"We do not warrant or represent that any particular
item which is sold or offered for sale herein is an authentic Indian art
or craft as defined by the laws of the State of Nevada, the laws of the United
States, or the laws of any other jurisdiction."
And there is this note of caution! We know of no person who can
look at a piece of jewelry and say for a fact who made it, unless
that person either witnessed it being made, or made it themselves. We have
many years of experience with this type of jewelry, and can tell many times
by it's style and design who made it. Some, we cannot tell which artist,
but we can normally tell which tribe made or designed it. A bracelet,
for example, cannot talk. A name engraved on it cannot talk.
A "certificate" attached to it cannot talk. (Blank certificates, by
the way, are for sale in jewelry supply shops - just fill them out, and there
you have a "Certificate of Authenticity". We don't believe in using
these.) Even though we have many, many years experience in buying
and selling the type of jewelry seen on these pages, we do not, and can not,
claim to know for an absolute fact who, how, or when it was made. Accordingly,
we may indicate "Navajo", "Santo Domingo", "Hopi", "Zuni", or other such
descriptions which means it is our belief that the piece being shown represents
the style of a particular tribe as we know it. It does not mean that we are
saying for a fact that it was made by any particular tribe. We are traders
and do not claim mystic powers.
Shipping and Handling
Our shipping and handling fee is $10 per order for First Class (or Priority)
U.S. Mail shipment to any place in the United States. For UPS,
or Fed Ex, or USPS Express shipments to United States
destinations, the fee is $10 plus the actual charges made by the
delivering carrier.
For shipments to foreign destinations, the shipping and handling fee is
also $10 per order but it will not be insured. For UPS or Fed
Ex shipments to foreign destinations which will be insured, the fee is $10
plus the actual charges made by the delivering carrier. We will use
our judgement in shiping to foreign destinations.
The following Terms may need explaining:
1.
"Sold"
means it is gone - shipped to a customer, and we have no more of this item.
We may get more someday, and if so, we will remove the "Sold" sign.
If we are unable to get more like this item, it will be removed completely
from the web site.
2.
"On
lay-away" means a customer has the item
reserved, has put money down on it, and we have no more items like
it in stock. If it is not paid for under the lay-away terms,
the "Lay-away" sign will come off.
3. The reason you will see so many of the
above signs is that most of what we sell are one-of-a-kind. When an
item is sold it is a rare occurance when an identical item can be found,
but it does happen.
General Notes on Ordering
1. It will do absolutely no good
to order anything which is marked either "Sold" or on "Lay-away" - we cannot
ship it. It is either gone from here, or is being paid for by another
customer. If the customer defaults, or the item is sent back for some
reason, it will be back on the web without the "Sold" or "Lay-away"
notation by the price.
2. We get numerous requests to notify someone
if an item comes off of "lay-away" and is again for sale, or if a particular
item is found on some of our buying trips. Sorry, folks, we can't
do this. This would require a data base and follow-up program which
we just don't have. There is no use saying we can do this, when we lack the
facilities to do so. The best we can suggest, is to join our e-mail
list, and check our web site frequently.
3. We do not maintain a customer data
base in our computer. We must search thru thousands of old paper records
when we need to find information about prior orders, addresses, etc. We
are not complaining, but when ordering, please give us all the needed information
at that time. There is a "method to our madness" and that is, if it
is not in our computer, NO ONE can "hack" our computer and steal your
private information! Yes, it's more work for us, but you are fully
protected - and to our way of thinking, this is most important.
4. When ordering on our secure order
page, after you press the "Submit" button, you will see a page that says
"Form Submission Results". This
means we have received the order, and you don't need to send it again and
again. If your e-mail address on
the order is correct, you will recieve
an "auto responder" reply, saying the order was received. After
we have received the order, and made sure the items are here and available
for shipment, we will send another e-mail acknowledging the order. This may
take anywhere from a few minutes to a few days, depending upon where we are
at the time. If you did not put your e-mail address on the order, we
cannot acknowledge the order, but we will process it anyway
if we can.
Register for Ugly Otter Trading Post e-mail
updates.
Just type your e-mail address in the Form line.
Simple. Hassle free! If you ever want to un-join for any
gosh-awful reason, you can do that, too!
Nothing else is needed - no name, no address, no nuthin'
else, and we share this with NO ONE! You will get about
one e-mail per week, telling what new items have been added to the web
site.
"CLICK HERE TO READ OUR PRIVACY
STATEMENT"
Yes! We proudly accept Visa, Mastercard, Discover, American Express, Money
Orders, and good Personal Checks. No! We do not accept Pay-Pal,
sorry.
Our (Your) Guarantee
Our "NO QUIBBLE GUARANTEE"
protects you. No hassles, guilt trips, silly questionnaires, and absolutely
no BS! If you do not like any merchandise purchased from us, for any reason,
return it, undamaged, within 20 days, for a full
refund (this is a refund, not a "Store Credit") of your
purchase price NO QUESTIONS ASKED - YOU ARE THE FINAL JUDGE. (see our
"Terms & Conditions" page for more details)
We are suppliers of some of the finest, least expensive, Native American
Jewelry and Turquoise Jewelry to be found. We have decades of experience
in scouting for fine Sterling Silver Southwestern Indian Jewelry and
we offer it to you with pride. Our prices are very
low considering these products are high quality - when we say something
is "Sterling Silver", "Real Turquoise", or "Native American Made",
that's exactly what we mean!! And, everything is priced, here,
now, for you to compare!
Furnishing Catalogs &
Wholesale
Accounts:
This is it. Our catalog is electronic so we can more easily
keep it current. Due to the limited availability of most of these items,
and our very low prices, we have NO wholesale program.
Buying jewelry from individuals.
Appraising Indian
Jewelry. No, we don't buy from individuals who may have inherited
or otherwise obtained Native American Jewelry unless we can actually
see the jewelry. We can't buy from photos.
No, we are not appraisers.
We buy only from known and trusted
Indian sources, or reputable Indian Traders who we've dealt with for years,
unless we can actually see the jewelry in person. There is a lot of
"Indian Jewelry" made in third world countries, and we have to be careful.
Sorry!! "Click Here for
More Details"
